Do
I need to specify printing credits on my Campus Express Club?
No. Campus
Express Club value can be used for printing, meals, vending and other services
on campus. For more information on the Campus Express Club, see the Campus
Express Club web page.
Can
I use my PolyCard (Campus ID) for more things?
Yes. See Using
the Card and the Campus
Express Club web page.
What
if I don't have a PolyCard (Campus ID)?
See How
to Obtain.
What
if my PolyCard (Campus ID) doesn't work?
Your PolyCard should work if
it is properly encoded. It should be encoded with your identifying information
if you have, or have had, Campus Express Club or a Meal Plan. If for some reason
your card is not working because is has been damaged, demagnetized or needs encoding,
you will need to visit Customer Service
at the Light House Atrium, Building 19.
What
are the PolyCard Customer Service hours?
See the Customer Service Office
page for hours and location.
What
if the printer jams or the print quality is poor?
If you are in lab and
there is a lab monitor present, you should contact the lab monitor for assistance
and help in resubmitting your print job and getting a credit. If there is not
a lab monitor present, complete a Request for Laser Printing Credit form located
in the lab. Include the date, time and amount of the credit you are requesting.
Return the form according to the instructions posted in the lab.
When
can I request a print credit refund?
You can request a print credit refund
if the toner is low, there are streaks or marks on the paper, a paper jam occurs,
or the page did not print completely. You cannot request a refund for non-printer
errors, such as spelling mistakes, etc.
What
if there is no lab monitor present and I am having trouble printing?
If the trouble is with the workstation, try another workstation. If you are still
having problems printing or there appear to be problems with the printer or network/server,
call the Help Desk at 756-7000 to report the problem.
What
if I sent a print job for six pages and the print display shows 20 pages?
Before printing, make certain you review the print display for your job, the number
of pages and total charges. If the display is not correct, you should check with
the lab monitor. You can delete the job if it not correct.
How
long will my print job remain in the print queue?
Sixty minutes. After
60 minutes you will need to resubmit the job.
How
can I delete my print job?
Follow the step-by-step instructions posted
above the print station in the lab. The instructions tell you how to delete a
print job. After 60 minutes the job will be deleted from the print queue automatically.
What if the
printer is not working?
Check with the lab monitor. If there is no lab
monitor, call 756-7000 to report the problem.
What
happens if I forget to Exit from the print station?
There is a 20 second
time-out before you are logged out of the system if you forget to press the Exit
button. If someone is quick enough and there are enough credits in your account,
they will be able to print from your account. You will be responsible for the
charges. Be sure to press the Exit button once you have completed your printing.
Always remember to take your PolyCard with you when you leave the lab.
What
if my PolyCard (Campus ID) is lost or stolen?
You should report a lost
or stolen PolyCard immediately by calling 756-5939 or 756-2614. Your card will
be deactivated immediately. Until you call to deactivate your account, you will
be responsible for the charges. See Replacement
IDs for information on obtaining a replacement PolyCard
What
if someone unauthorized uses my card?
Call 756-5939 or 756-2614 to report
the incident.
What
if I find someone's PolyCard?
You should return lost cards to Customer
Service at the Light House Atrium (Building 19).
If
I add value to my Campus Express Club and then leave school, can I get a refund
on unused balance?
Yes. There is a $10.00 closing fee. It takes approximately
two weeks for you to receive your refund in the mail.
As
a staff member, do I need to pay for prints as part of my continuing education?
Yes if you are printing in an open access lab.
Can
I print transparencies in the PolyCard laser printers?
No.
Can
I print specialized card stock in PolyCard laser printers?
No.
Can
I use my own paper?
No. Different paper could cause a paper jam.
Can
I print envelopes or labels?
No.
If
I'm in a class that already has a lab fee, do I still need to pay for prints required
for homework assignments?
Yes if you are printing in an open access lab.
How frequently
will the printers be upgraded in the PolyCard program?
Every three years.
When swiping
my PolyCard, is personal data transmitted through the campus network in a secure
manner?
Yes. The data is encrypted. No account balance is transmitted.
Can I use
my print credits for other items such as food?
No. The 10 free prints
must be used for printing.
My
card has Campus Express and I use it for food, can printing be taken off my food
credits?
Campus Express with the exception of Meal Plans and the 10 free
print credits can be used for printing.
Do
you have other questions?
Contact Us
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